Terms and Conditions

Man with Van Harrow on the Hill Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Harrow on the Hill provides removal and related transport services to private and commercial customers within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "We", "Us" and "Our" refer to the operator of Man with Van Harrow on the Hill providing man and van, removal, collection and delivery services.

1.2 "You" and "Your" refer to the customer, being any person, firm or company booking or using our services.

1.3 "Services" means any removal, man and van, transport, loading, unloading, packing, unpacking, collection, delivery or related services that we agree to provide.

1.4 "Goods" means any items, belongings, furniture, boxes or materials which are the subject of the Services.

1.5 "Contract" means the agreement between you and us for the provision of the Services, incorporating these Terms and Conditions and any written quote or booking confirmation.

2. Service Description and Service Area

2.1 We provide man and van and small removal services, including the collection, loading, transportation and delivery of Goods. Additional services such as packing, unpacking and furniture assembly may be offered by prior agreement.

2.2 Our core service area includes Harrow on the Hill and surrounding districts, with transport services available throughout Greater London and the wider UK by arrangement.

2.3 All Services are subject to availability of vehicles, drivers and staff on the requested dates and times.

3. Booking Process

3.1 You may request a quote by providing accurate information about the move or transport required, including collection and delivery locations, access details, dates, times, approximate volume and nature of Goods, and any special requirements.

3.2 We will provide a quote based on the information supplied. Quotes may be given as fixed-price quotations or as hourly-rate estimates. The type of quote will be stated at the time it is provided.

3.3 A booking is only confirmed when you have explicitly accepted our quote or estimate and we have issued a booking confirmation. At our discretion we may require a deposit to secure your booking.

3.4 You are responsible for checking that all details in the booking confirmation are correct, including dates, times, addresses, access information and the scope of work. Any errors must be notified to us as soon as possible.

3.5 We reserve the right to decline a booking or to cancel a booking where we reasonably believe that the job cannot be safely or lawfully carried out, or where the information you have provided is incomplete, inaccurate or misleading.

4. Customer Obligations

4.1 You must ensure that we have suitable and safe access to the collection and delivery addresses, including any necessary parking arrangements or permits. You are responsible for any penalties, fines or charges arising from inadequate parking arrangements that you were responsible for organising.

4.2 You must ensure that your Goods are properly packed and protected for transport, unless you have specifically booked and paid for packing services from us.

4.3 You must be present, or have a responsible representative present, at both the collection and delivery addresses to supervise the move, provide instructions and sign any documentation.

4.4 You must not ask us to transport any items that are illegal, dangerous, explosive, corrosive, highly flammable or otherwise unsafe, including but not limited to illegal substances, firearms, ammunition, gas cylinders, fuel, chemicals or live animals.

4.5 You must inform us, in advance, of any fragile, valuable or unusually heavy items, such as pianos, safes, artwork, antiques or large appliances, and ensure that we have agreed to move them.

5. Payments and Charges

5.1 Our charges may be based on an hourly rate or a fixed price, as stated in your quote or booking confirmation. Any minimum charges, call-out fees or surcharges will be clearly explained where applicable.

5.2 Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the move or transport. We may, at our discretion, require full or partial payment in advance.

5.3 We accept standard forms of payment as communicated during the booking process. You are responsible for ensuring that you have an accepted payment method available on the day.

5.4 If the work takes longer than estimated due to circumstances outside our control, including but not limited to delays caused by traffic, waiting time due to lack of access, additional Goods not mentioned at the time of booking, or inadequate packing, we may charge for additional time at our standard hourly rate.

5.5 If additional services are requested on the day of the move, such as extra stops, dismantling or assembly, or additional labour, we may apply extra charges at our prevailing rates.

5.6 Where payment is not made on the day of service, we reserve the right to charge interest on overdue amounts at the statutory rate and to recover all reasonable costs incurred in pursuing late payment.

6. Cancellations and Amendments

6.1 You may cancel your booking by giving us notice. Any applicable cancellation charges will depend on the amount of notice provided.

6.2 If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

6.3 If you cancel within 7 days but more than 48 hours before the scheduled service date, we reserve the right to retain all or part of any deposit and to charge a reasonable cancellation fee to cover lost bookings and preparation costs.

6.4 If you cancel within 48 hours of the scheduled service date, or fail to be present at the agreed time and location, we may charge up to 100 percent of the quoted price.

6.5 If you wish to amend the date, time, addresses or scope of work, you must notify us as early as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in revised charges.

6.6 We reserve the right to cancel or postpone the Services due to events beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, road closures or safety concerns. In such cases we will seek to reschedule the work or provide a refund of any deposit paid, but we will not be liable for any indirect or consequential losses.

7. Loading, Transport and Delivery

7.1 We will exercise reasonable care and skill in handling, loading, transporting and unloading your Goods.

7.2 You must ensure that all Goods are ready for loading at the agreed time and that access routes within the property are clear and safe.

7.3 We may refuse to carry any item that, in our opinion, poses a risk to our staff, vehicles, premises or other Goods.

7.4 Delivery will be to the address specified in the booking confirmation. If no one is available to receive the Goods at the delivery address, we may, at our discretion, return them to the collection address, store them, or attempt re-delivery, and additional charges may apply.

7.5 You or your representative must check the Goods upon delivery and report any visible loss or damage before we leave the premises, wherever reasonably possible.

8. Liability and Limitations

8.1 We will be liable for loss of or damage to Goods only where it is proven that such loss or damage was caused by our negligence or breach of contract while the Goods were in our custody and control.

8.2 Our liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount per job, taking account of the nature and value of the Goods and the charges paid for the Services. If you wish to declare a higher value and request increased liability cover, this must be agreed in writing before the booking is confirmed and may be subject to additional charges.

8.3 We will not be liable for:

(a) Any loss or damage arising from your failure to properly pack or protect Goods where packing services were not provided by us.

(b) Loss of or damage to fragile or delicate items such as glass, china, mirrors, artwork, electronics or antiques, unless we have packed them or have specifically accepted responsibility for them in writing.

(d) Loss of or damage to the contents of drawers, wardrobes, boxes or containers that were not securely closed or were overfilled.

(e) Loss of profit, loss of business, loss of contracts, loss of anticipated savings, loss of use, or any indirect or consequential loss.

8.4 We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to adverse weather, traffic conditions, accidents, road closures, strikes, acts of government, or other force majeure events.

8.5 You are responsible for arranging any additional insurance cover you require for your Goods, particularly for high-value or fragile items.

9. Excluded and Prohibited Items

9.1 We do not accept responsibility for the transport of money, jewellery, watches, precious metals, valuable collections, important documents, data storage devices or other items of high value unless we have specifically agreed to do so in writing and you have provided a written inventory and declared value.

9.2 You must not include in the Goods any prohibited items, including illegal items, dangerous goods, explosives, corrosive substances, flammable liquids or gases, or any items which may cause damage or injury.

9.3 If such prohibited items are discovered, we may remove, dispose of or otherwise deal with them as we consider appropriate and you will be responsible for any resulting costs, losses, damages or claims.

10. Waste Regulations and Disposal

10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will only remove waste or unwanted items where this has been specifically agreed as part of the Services.

10.2 Any removal of waste, rubbish or items for disposal will be carried out in accordance with relevant legislation, including duties to ensure that waste is handled and transferred to authorised facilities.

10.3 You must not ask us to dispose of hazardous, clinical or controlled waste, including chemicals, paints, oils, asbestos, gas bottles, or electrical items requiring special treatment, unless we have explicitly agreed and it is lawful and safe to do so.

10.4 Where we agree to remove items for disposal or recycling, you warrant that you are the lawful owner of those items or have the owner’s permission to dispose of them, and you agree to indemnify us against any claims arising from their removal.

11. Claims and Complaints

11.1 If you believe that any loss or damage has occurred to your Goods while in our care, you must notify us as soon as reasonably possible and, in any event, within a reasonable time after completion of the Services.

11.2 You should provide details of the items affected, the nature of the damage or loss, and any supporting evidence such as photographs or receipts where available.

11.3 We will investigate any complaint in good faith and may request further information. Where appropriate, we may offer repair, replacement, compensation or a partial refund, subject to the limitations and exclusions set out in these Terms and Conditions.

12. Privacy and Data Protection

12.1 We will collect and process personal information about you for the purposes of providing the Services, handling bookings, processing payments and managing our relationship with you.

12.2 We will handle your personal information in accordance with applicable UK data protection laws and will take reasonable steps to keep it secure and confidential.

12.3 We will not sell your personal data to third parties. We may share data with third parties only where necessary for the performance of the Services, for legal or regulatory reasons, or with your consent.

13. Subcontracting

13.1 We may, at our discretion, use subcontractors or partner companies to carry out all or part of the Services. Where we do so, we will remain responsible for the performance of the Contract.

13.2 These Terms and Conditions will apply to any Services carried out by such subcontractors on our behalf.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary, or deleted, so that the remaining provisions shall continue in full force and effect.

15.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

15.3 These Terms and Conditions, together with any written quote or booking confirmation, constitute the entire agreement between you and us relating to the Services and supersede any previous understandings or agreements, whether written or oral.

15.4 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.