Terms and Conditions for Man With Van Harrowonthehill

These Terms and Conditions set out the basis on which Man With Van Harrowonthehill provides transport, removal, delivery, loading, unloading, and related moving services within the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. These terms are intended to be fair, transparent, and consistent with applicable UK consumer and transport law. They apply to domestic and commercial customers unless otherwise agreed in writing.

In these terms, “we”, “us”, and “our” refer to the service provider, and “you” and “your” refer to the customer, client, or person requesting the service. A booking may include a single item move, multi-item transport, collection and delivery, house removals, office relocations, or general carrying support. The exact scope of each job depends on the quotation, the information you provide, and any later changes agreed by both parties. Please read the terms carefully before confirming any move with Man With Van Harrowonthehill.

These terms form the full agreement between you and us unless a separate written contract is signed. If any provision is found to be unlawful or unenforceable, the remainder of the terms will continue to apply. No employee, driver, or representative has authority to change these terms unless that change is confirmed in writing. Nothing in these terms affects your statutory rights as a consumer under UK law.

1. Booking Process

A booking begins when you request a quotation and provide relevant details about the job. To prepare an accurate price and service plan, we may ask for information such as collection and delivery addresses, access conditions, item sizes, special handling requirements, parking restrictions, floor levels, lift availability, and preferred dates or times. You must give complete and accurate information. If any detail changes after quotation, the price, timing, vehicle size, or staffing requirement may need to be amended.

Once we have reviewed the information, we may provide an estimate or fixed quotation. A quotation is normally based on the details supplied at the time of enquiry. It may be subject to revision if the actual work differs from the description given. A booking is only confirmed when we have accepted the job and you have accepted the quotation, deposit requirements, or written booking confirmation. We may refuse any booking at our discretion, including where the job cannot be safely completed with the available resources.

You are responsible for ensuring that the service requested is suitable for your needs. If you require specialist handling, dismantling, assembly, long carry distance assistance, or access equipment, this must be declared before the booking is confirmed. Failure to disclose relevant details may result in delay, additional charges, or cancellation of the job. We reserve the right to reassess the booking on arrival if the actual circumstances differ materially from the information supplied.

2. Service Standards and Customer Responsibilities

We will use reasonable care and skill in providing the service. Our team will handle items professionally and aim to complete the work within the agreed scope and timeframe, subject to traffic, weather, access, and other operational factors beyond our control. However, moving work often depends on the customer being ready at the agreed time. You should ensure that the goods are packed appropriately unless packing has been included in the agreed service, and that fragile or high-value items are clearly identified.

You must obtain any permissions needed for access, parking, loading, unloading, or use of shared areas. Where parking permits, building management approval, or time-restricted loading bays are required, you are responsible for arranging them unless we have expressly agreed otherwise. If our team is delayed or unable to access the property because of missing permissions, blocked access, or unsafe conditions, waiting time or abortive call-out charges may apply. We may decline to carry out work that is unsafe, illegal, or likely to cause damage.

All items must be safe to move and lawfully owned by you or by a party who has authorised the move. You must not present hazardous, illegal, or prohibited goods for transport unless we have expressly agreed in advance and confirmed that we can lawfully and safely carry them. We may inspect goods at any stage and refuse items that are unsuitable, inadequately packed, leaking, damaged, or likely to present risk to people, property, or the vehicle.

3. Payments and Charges

Prices may be based on hourly rates, fixed quotes, or a combination of both. Unless stated otherwise, charges are calculated from the agreed start time and include work carried out by our team, vehicle use, and standard loading and unloading within the scope of the booking. Additional services, such as extra labour, dismantling, reassembly, waiting time, congestion-related delays, stair carries, out-of-hours attendance, additional journeys, or storage-related handling, may incur supplementary charges.

Any quoted price is valid only for the period stated in the quotation or, if no period is stated, for a reasonable time. Payment terms will be confirmed at booking or on the invoice. We may require a deposit to secure your date. Unless otherwise agreed, full payment is due on completion of the service or immediately upon delivery. We accept payment methods specified at booking and may refuse cash, card, bank transfer, or other methods if not previously agreed.

Late payment may result in administrative charges, interest, or recovery costs where permitted by law. If payment is not made when due, we may retain goods to the extent permitted by law, suspend further services, or pursue recovery action. You are responsible for any bank charges, chargeback fees, or payment reversal costs caused by your actions. Prices do not include hidden extras; however, additional charges may arise where circumstances change beyond the original booking details.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving notice within a reasonable time. The amount of any cancellation fee depends on how much notice is given, whether staff or vehicles have already been allocated, and whether third-party costs have been incurred. If you cancel shortly before the scheduled start time, or if we attend and the work cannot proceed due to your actions or omissions, you may be charged for lost time, travel, fuel, or the full booking fee where appropriate.

We may cancel or reschedule a booking where necessary due to vehicle breakdown, staff illness, severe weather, road closures, safety concerns, or events outside our reasonable control. In such cases, we will aim to give notice as soon as possible and offer an alternative date if available. We are not responsible for indirect losses caused by a cancellation or delay where the cause is outside our reasonable control, but any sums paid for work not performed will be handled in accordance with applicable law and the agreed booking terms.

If you are not present at the agreed time, fail to provide access, or are otherwise unable to proceed, we may treat the booking as cancelled or delayed by you. Any waiting time, return visit, or rebooking may be charged. Where a delay is caused by us and is within our control, we will take reasonable steps to minimise inconvenience and complete the service within a revised time.

5. Liability and Limitations

We take reasonable care when handling your property, but all moves involve some risk. Our liability is limited to direct loss or damage caused by our proven negligence or breach of contract. We are not liable for losses arising from inadequate packing by the customer, pre-existing damage, hidden defects, items unsuitable for transport, or failure to disclose special handling requirements. You should inspect items before and after the move and notify us of any issues promptly.

We are not responsible for indirect or consequential losses, including loss of profit, loss of business, emotional distress, or missed opportunities, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Where we are liable, our responsibility will generally be limited to the repair, replacement, or reasonable value of the affected item, subject to any applicable insurance and proof of value.

Any claim for damage must be raised as soon as reasonably possible and, where practical, before the move is completed. You must allow us a reasonable opportunity to inspect the item and investigate the complaint. Claims made long after the event may be harder to verify and may not be accepted where the delay has prejudiced our ability to assess the issue. The burden is on the customer to show that the damage was caused by our negligence rather than by normal wear, movement, or inadequate packing.

6. Insurance and Risk

We may hold appropriate insurance for public liability and, where applicable, goods-in-transit cover. Any insurance arrangement will be subject to the policy terms, exclusions, excesses, and claim conditions. Insurance does not replace the need for careful packing, accurate declarations, and reasonable customer cooperation. If a claim is made, you must provide supporting evidence such as photographs, item descriptions, proof of ownership, and an accurate account of the event.

Risk in the goods may pass at different points depending on the nature of the booking and the specific circumstances of collection and delivery. Unless otherwise agreed, you remain responsible for ensuring that valuable, fragile, or sentimental items are suitably protected before transit. Items transported at your request and despite our advice may be moved only on the basis that you accept the relevant risk, provided this is lawful and clearly communicated.

Where storage, temporary holding, or repeated handling is involved, risk may increase. We will take reasonable steps to secure items while in our possession, but we do not guarantee against every possible loss caused by fire, theft, flood, accidental damage, or unforeseen events beyond our control unless the law or a specific insurance policy requires otherwise.

7. Waste Regulations and Prohibited Items

Our services may include the removal and lawful transport of unwanted items, but we do not operate as an unauthorised waste carrier. Any collection of waste, rubbish, bulky refuse, scrap, or unwanted furniture will only be carried out in accordance with applicable UK waste legislation. Where required, waste will be handled, transported, and disposed of only through lawful channels and in compliance with duty of care obligations. We may ask for details about the nature and quantity of items to determine whether the job is a move, a clearance, or a waste collection.

You must not ask us to dispose of hazardous waste, chemicals, paint, solvents, asbestos, clinical waste, pressurised containers, gas cylinders, batteries, oils, or any other prohibited material unless we have expressly agreed and confirmed lawful handling arrangements. If such items are discovered during the job, we may refuse to move them, stop work, or charge for wasted time and return travel if necessary. You are responsible for declaring any item that could be subject to special legal handling requirements.

If goods are being disposed of rather than retained, you confirm that you have the right to authorise disposal and that the waste was not placed with us in breach of any legal duty. Fly-tipping, unlawful dumping, and improper disposal are strictly prohibited. We reserve the right to refuse any collection that would breach environmental, transport, or health and safety rules. Any customer who knowingly causes us to handle illegal waste may be liable for all resulting losses, penalties, and compliance costs.

8. Force Majeure and Operational Control

We are not liable for delay or failure to perform where caused by events beyond our reasonable control, including extreme weather, accidents, road restrictions, strikes, civil disturbance, emergency closures, government restrictions, or major utility failures. In such situations, we may pause, reschedule, or cancel the booking if continuing would be unsafe or impractical. We will always try to communicate clearly and act reasonably in the circumstances.

If an event beyond our control affects only part of the service, we may complete the unaffected parts and adjust the price fairly. If the event prevents completion entirely, any refund or payment adjustment will reflect the work actually carried out and any non-recoverable costs already incurred. Neither party will be treated as in breach for delay caused by such events, provided reasonable steps are taken to mitigate the impact.

9. Complaints and Disputes

We aim to resolve issues promptly and professionally. If you have a concern about the service, price, damage, delay, or conduct of our team, you should raise it as soon as possible so it can be investigated while the facts are still clear. We may request photographs, invoices, item details, or other evidence to assess the matter. We will review complaints in a fair and proportionate manner.

Where a dispute cannot be resolved directly, both parties should first try to settle matters through good-faith discussions or another suitable alternative dispute resolution process where appropriate. This does not remove either party’s right to pursue legal remedies. Any claim brought by a consumer will be subject to the rights and protections available under UK consumer legislation, and any claim by a business customer will be governed by the contractual terms agreed between the parties.

10. Governing Law

These Terms and Conditions and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere. If you are using our services from outside England and Wales, the same governing law will apply to the extent permitted by law.

By proceeding with a booking, you confirm that you have read, understood, and accepted these terms. These terms are intended to provide a clear and lawful framework for a reliable man and van service, a van and man booking, and other moving services delivered by Man With Van Harrowonthehill. They protect both the customer and the service provider by setting out responsibilities, payment expectations, and fair limitations of liability.